[Hiring] Customer Success Manager @Coinspaid

Role Description

We’re looking for a Senior Customer Success Manager to drive the relationship with one of our largest and most strategic clients while maintaining a healthy pipeline of smaller accounts. This role is focused on strategic account management and growth.

• Build trusted relationships with senior client stakeholders.
• Understand the client’s business and goals.
• Develop plans to grow product adoption, processing volumes, and revenue while managing risk and driving overall client satisfaction.
• Work closely with Operational Account Management, Product, Compliance, Legal, and Support to coordinate solutions and resolve blockers.
• Represent the client, set strategic priorities, and keep both sides aligned on long-term success.

Qualifications

• At least 5 years of experience in Customer Success or Strategic/Key Account Management, managing B2B clients.
• Experience in crypto, fintech, payments, or other complex or fast-paced industries is an advantage but not a must.
• Experience owning major or enterprise client relationships, including direct engagement with C-level stakeholders.
• A track record of meeting growth targets and developing account plans that increase adoption, volumes, revenue, and retention.
• Confidence discussing both business goals and technical topics with clients; a working business understanding of APIs is an advantage.
• Ability to analyze client and performance data independently and turn findings into practical growth plans.
• Strong judgment and resilience in fast-changing, regulated environments, with the ability to anticipate risks and guide clients through change.
• Willingness to travel several times a year for industry events and client visits, depending on business needs.
• Fluency in both Russian and English.

Requirements

• Own strategic client relationships.
• Drive sustainable growth by identifying opportunities to expand product adoption, processing volumes, and revenue.
• Use data to guide decisions by analyzing account performance and merchant trends.
• Coordinate across teams to address client needs, influence priorities, and remove blockers.
• Represent the merchant’s voice by sharing client feedback and market insights internally.
• Advise on crypto payments to help the client understand industry developments and adopt solutions effectively.

Benefits

• Flexible Benefits: Benefit Bar – up to €230/month for sports, mental health, coworking, home office, or medical-related expenses.
• Work & Flexibility: Fully remote work from almost anywhere, optional offices, and relocation support.
• Growth & Learning: Budget for courses, certifications, and professional development; language learning support; cross-team learning and knowledge sharing.
• Wellbeing & Support: Medical insurance or reimbursement depending on location; access to mental health support; financial support for important life events.
• Extras: Merch shop with rewards system; team offsites and company events.