[Hiring] Customer Success Manager @EverCommerce

Role Description

We are looking to hire a highly motivated, goal oriented, and dependable person to expand our Sales and Client Services team. This role will have an advanced focus on managing customers using our CRM that will require a special touch and ability to connect. This role will have a high focus on ongoing customer support as well as long term retention. You will also oversee customer adoption, renewals and additional revenue streams.

• Consult with customers to understand their business and recommend best practices in the use of the software
• Handle customer support calls from long-time customers
• Train customers and their staff in the use of the software both online and in person
• Meet/exceed renewal and adoption quotas
• Nurture customer relationships to build trust
• Work to identify referable customers and case study candidates
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Some light travel may be involved
• Willingness to work over 40 hours when necessary

Qualifications

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Upsell to current customers
• Bachelor’s degree or Associates degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Software Implementation
• Account management experience
• Support experience

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

Total compensation for this position (base + commissions) is $60,000 to $72,000 USD per year. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.