[Hiring] Customer Success Manager @Singular

Role Description

The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives, and Support. You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams. You’ll drive product adoption and guide the customer to take full advantage of the Singular platform. Fundamentally, you as a CSM will ensure our largest, most complex customers derive value from our platform, and ultimately renew and grow their relationship with us.

We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use data to drive results. As a Customer Success Manager supporting Strategic Accounts, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems.

A few of the key activities you’ll be responsible for are as follows:

• Gain a deep understanding of the business needs of your clients and create tangible, long-term goals.
• Develop and deliver a roadmap to success.
• Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy.
• Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance.
• Partner with the Sales team to advance account renewals and expansion.
• Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes.
• Ensure that some of our biggest and most sophisticated customers are successful in achieving their marketing goals.
• Proactively identify account risks and develop save plans to resolve.
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact.
• Communicate performance opportunities and technical overviews to coordinate solutions internally across marketing, product, and support teams.
• Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics.
• And, of course, have fun with it all!

Qualifications

• Ideally, 5+ years of experience in Management Consulting or Customer Success.
• Experience in working with complex technologies, several different stakeholders across different divisions.
• Strong leadership skills.
• Impressive executive presence and communication skills.
• Extremely data-driven with the ability to understand data sets and leverage this data to drive customer outcomes and adoption.
• A proven track record in a consulting role and a customer-facing environment.
• Industry experience would be to your advantage, but is not necessary; familiarity in mobile, data-driven marketing, and SaaS solutions for marketing is a plus.
• Expertise in leading meetings with strong presentation skills.
• Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success.

Company Description

Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution, best-in-class ad fraud prevention, and automatic data exports directly into your BI tools.

Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors.

We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space.