[Hiring] Customer Success Manager @Bloomreach

Role Description

We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them?

Help top e-commerce businesses boost their performance by:

• Disseminating the data-driven approach to business management.
• Verifying hypotheses and identifying objective facts where gut feelings used to be the norm.

As a Customer Success Manager, you will be expected to:

• Build long-term relationships with your clients.
• Act as a trusted advisor & industry expert able to challenge the status quo.
• Ensure that the CDP Pillar delivers value to the client at every moment of the cooperation.
• Educate the client about the best ways forward in their industry.
• Ensure that our CDP is fully aligned with their client’s goals & strategy.
• Ensure that the cooperation is a win-win for both sides.

Qualifications

• 2-3 years of work experience, ideally in B2B SaaS in online retail/e-commerce analytics, marketing.
• In-depth knowledge of business and business trends.
• Ability to understand clients’ business models extremely fast.
• Knowledge of e-commerce, marketing, and current trends in the industry.
• Experience of leading teams and projects or pursuing own business (ideally B2B).
• Familiarity with emerging sectors such as online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalization, campaign optimization, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modeling, prediction.
• Ability to understand and actively use analytical concepts.
• Basic understanding of technology around marketing cloud solutions.
• Independence, self-organization, ability to navigate ambiguous situations.
• Native fluency in English.

Requirements

• Fluent in Danish or fluent in any of the following: Dutch, Swedish, German.

Benefits

• A great deal of freedom and trust with flexible working hours.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Support for volunteering activities with 5 paid days off to volunteer.
• People Development Program with personal development workshops.
• Access to a communication coach for work-related challenges.
• $1,500 professional education budget on an annual basis.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's success through the company performance bonus.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries — Bloomversaries!