[Hiring] Customer Success Manager @Graswald

Role Description

• Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact.
• Lead structured onboarding to get new clients live quickly and drive early adoption.
• Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities.
• Proactively monitor account signals to identify churn risks early and take action before issues escalate.
• Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value.
• Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction.
• Contribute to scalable CS processes, playbooks, and resources as we grow.
• Support in creative processes using AI tools and the Adobe Suite.

Qualifications

• 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency.
• A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands.
• Experience using Adobe Photoshop.
• Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities.
• Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball.
• A problem-solver who takes ownership and doesn't wait to be told what to do.
• Fluency in German is highly valued, fluency in English is a requirement.
• Experience in or genuine enthusiasm for fashion, retail, or creative industries.

Benefits

• Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work.
• Be at the frontier of AI-driven content creation.
• Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up.
• Competitive compensation.
• A small, high-functioning team that moves fast.
• Backed by leading investors.
• A remote-first culture.