[Hiring] Customer Success Engineering Manager @Cyera

Role Description

We are searching for a highly skilled Customer Success Engineering Manager to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

Responsibilities

• Serve as a player/coach in a front line manager position for a small team that also supports customers directly.
• Advocate for and enable the people in the customer success organization.
• Function as a principal point of contact for guidance and escalations.
• Participate in the interview process to identify exceptional candidates.
• Lead from the front through active participation and mentoring by contributing to projects in a player-coach role.
• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through effective onboarding and training processes.
• Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and then design and deliver customized use cases that align with their goals using a consultative approach.
• Proactively ensure that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.
• Act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
• Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Advocate for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
• Utilize self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators.
• Collaborate with customers to develop joint success plans.
• Document and share best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Mentor other team members, sharing your expertise and assisting in their professional development.
• Conduct Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
• Positively impact the Customer Success Organization at Cyera, your team members, and customers on a broad level as a senior technical leader and manager in the company.

Qualifications

• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus.
• Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail.
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.).
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.

Requirements

• Compensation Range: $240,000-$260,000.
• This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting.
• Final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors.
• This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

Benefits

• Ability to work remotely, with office setup reimbursement.
• Competitive salary.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.