[Hiring] Customer Success Engineer @Stedi

Role Description

We're building a new healthcare clearinghouse. Stedi is building the first new healthcare clearinghouse in decades. In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. Clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Until Stedi, the space was occupied entirely by a small group of legacy players, built on outdated, often pre-internet technology.

Stedi is the world's only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors.

We have lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

What we are looking for: We’re growing our Customer Success Engineering team. This team is the face of the organization. You’ll work directly with customers to help them get the most out of Stedi, and you’ll bring what you learn back to the rest of the company to shape how we build and improve the product. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap.

Qualifications

• Subject matter expertise in revenue cycle management.
• Understanding of the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs.
• Several years working at an RCM company, clearinghouse, or managing RCM inside of a healthcare organization.
• Technical experience with APIs and familiarity with data formats and standards such as JSON, X12, and other flat file formats.
• Product mindset to understand product gaps and articulate them to engineering and product teams.
• Exceptional at staying on top of many open threads simultaneously.
• Deep customer empathy and ability to prioritize customer relationships.
• Resourceful, self-motivating, self-disciplined, and proactive.
• Experience in customer-facing roles, ideally within customer success, technical support, or adjacent roles.
• Ability to match the organization's fast pace, with a median response time to customers during business hours of 3.4 minutes.

Requirements

• Support new customers from proof-of-concept through production.
• Collaborate with customers via dedicated Slack channels.
• Triage requests from customers needing help utilizing products or understanding payer responses.
• Identify product gaps and relay them as well-documented issues to product and engineering teams.
• Contribute to external documentation and internal runbooks to build a knowledge base of frequently asked questions.
• Utilize data to improve proactive anticipation of customer needs, track overall customer health, and improve retention.

Benefits

• Annual compensation range of $140,000-$200,000, inclusive of sales commissions or bonus target and annual base salary.
• Range may be inclusive of multiple experience levels at Stedi and will be narrowed during the interview process based on various factors.

Company Description

We’ve been made aware of individuals impersonating the Stedi recruiting team. All official communication about roles at Stedi will only come from an @stedi.com email address or from our official identification verification partner, Persona, @frompersona.com. If you’re unsure whether a message is legitimate or have any concerns, feel free to contact us directly at [email protected].

At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.