[Hiring] Customer Success Consultant @Esri UK & Ireland & Helyx

Role Description

Are you passionate about ArcGIS technology and enjoy helping others understand its capabilities? We're looking for a Customer Success Consultant to join our Product Communications team at Esri UK on a 12-month fixed-term contract.

In this role, you'll use your technical knowledge of ArcGIS to create engaging technical communications, share product expertise and help customers and colleagues understand how our technology can solve real-world challenges.

You'll work closely with technical specialists across the business to communicate new products, features and updates, helping to drive awareness and adoption of ArcGIS.

What you'll be doing:

• Creating and delivering technical content, including blogs, webinars, product announcements and customer communications.
• Planning and delivering technical presentations at conferences, customer events and webinars.
• Communicating new ArcGIS capabilities, products and updates to internal and external audiences.
• Working with Marketing and technical teams to develop accurate, engaging content that supports wider business objectives.
• Taking ownership of specific product communication activities, from planning through to delivery.
• Keeping up to date with ArcGIS developments and sharing technical knowledge across the business.
• Supporting and mentoring colleagues, including graduates, where appropriate.

Qualifications

• Professional experience working with ArcGIS and a good understanding of its capabilities and applications.
• Strong written and verbal communication skills, with the ability to explain technical concepts to different audiences.
• Confidence delivering presentations and engaging with customers.
• Experience creating technical content or communicating complex information.
• Good organisational skills, with the ability to manage competing priorities and work independently.
• A collaborative approach, with strong relationship-building and problem-solving skills.
• An understanding of how GIS technology can deliver real business value.
• A degree in GIS, Geography, Computer Science or a related subject would be beneficial, although equivalent experience and technical qualifications will also be considered.

Benefits

• Generous annual bonus scheme (circa 20%)
• 6% company pension
• Private healthcare and Cash plan
• Monthly gym/wellbeing contribution
• Enhanced family-friendly policies
• Paid volunteering opportunities
• Cycle to Work scheme
• Flexible working and support for continual learning and development
• & more!

Company Description

Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment each and every day.

Behind every map is a story. From tackling climate resilience and supporting sustainability goals to enabling digital transformation and economic growth, our technology helps organisations understand what's happening, why it's happening and what action to take next.

We're a growing, ambitious business with a strong culture, a passion for innovation and a commitment to developing our people.

How to apply

Please apply via this link with your CV, cover letter and salary expectations.

Esri UK is an equal opportunities employer, and we welcome applications from people of all backgrounds and experiences.