[Hiring] German Speaking Travel Consultants @Holiday Extras

Role Description

We’re looking for customer-focused people to join our team and become experts at helping our German customers find the best products and services that make travelling easy, simple and fun.

• Speak and write German and English fluently to be the voice of Holiday Extras, talking to our customers over the phone. Strong, adaptable and empathetic communication skills are a must.
• Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience.
• Become a product expert and brand ambassador, developing in-depth knowledge of our range of products and services.
• Receive full training and support from our dedicated Contact Centre Trainers, starting with an induction programme designed to give you the knowledge and confidence you need to be successful in the role, followed by weekly 1-to-1 coaching and mentoring.
• Learn and use cutting-edge tech, including your own Apple Macbook from day 1, as well as access to the Google Workspace suite and other apps.
• Be part of a supportive, thriving, ‘be one team’ environment where our values are embedded, celebrating success together with our Group Profit Share Bonus Scheme.

Qualifications

• You are an effective communicator with a warm, friendly, inviting and engaging tone of voice.
• A flexible approach with the ability to adapt to different products, customers and scenarios.
• Reliability and a self-reliant way of working.
• Experience of working in a sales and service-oriented environment.
• Excellent collaboration and communication skills.

Requirements

• Prior contact centre experience is not necessary, although ideally looking for people who have previously worked in a customer-facing role.
• Excellent written and spoken German language skills.
• Thrive in a fast-paced environment.
• Great attention to detail.
• Care about providing an effortless experience to our customers.
• No trouble multitasking.
• If working remotely, must have cabled broadband at home and a suitable private working space.

Benefits

• 25 days holiday, your birthday off, enhanced parental leave, pension, life assurance, discounts for cinema tickets and high street retailers, cycle to work scheme.
• Access to wellbeing benefits including a free employee assistance programme, enhanced after 4 years to private medical insurance and health screening, discounted gym membership, holiday buy scheme.
• In-house network of trained mental health first aiders available for support.