[Hiring] Customer Success Associate @Hire Hangar

Role Description

A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

• The manager welcomes every new client with a structured onboarding call.
• Sets milestones for episode planning, recording, and distribution.
• Keeps stakeholders informed through concise status updates.
• Production timelines, guest calendars, and hand-off points live inside the CRM.
• Automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges.
• Each week, the manager reviews download trends, listener feedback, and campaign metrics.
• Distills insights into recommendations that help marketing teams amplify reach.
• When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.

Qualifications

• Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS.
• Hands-on fluency with workflow automation in Zapier or Make.
• Comfort running meetings on Zoom.
• Clarity in written updates.
• A calm, solutions-first approach.
• Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.

Requirements

• Ability to turn creative vision into repeatable process.
• Enjoy automating away busywork.
• Value long-term client partnerships.

Benefits

• Connect top talent with vetted employers.
• Competitive pay.
• Real growth opportunities.