[Hiring] Customer Success Associate @JOOR

Role Description

What You will be up to:

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Understand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption.
• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance.
• Be an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward.
• Drive increased engagement for new and existing customers.
• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero.
• Strategically expand our revenue in accounts through cross-selling and upselling.
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
• Drive new business growth through greater advocacy and reference ability.

Qualifications

• 1+ years of experience managing accounts or owning a book of business required.
• 1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred.
• Excellent presentation, written, and oral communication skills.
• Strong negotiation and sales skills.
• Experience collaborating with cross-functional teams is a plus.
• A proactive, consultative account manager.
• An ability to handle difficult upselling and reselling conversations.
• A scrappy go-getter.
• Additional language skills preferred.

Benefits

• Competitive base salary and performance-based variable earnings ($60,000 - $63,000).
• Access to international trade shows and market weeks to see the product in action.
• Collaborate with our teams around the world.
• Private Medical, Dental, & Vision coverage.
• Opportunities for growth and development through various internal initiatives.
• Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.

Company Description