[Hiring] Customer Success Associate @Wordly.ai

Role Description

Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to help our customers achieve success by being on the front lines of our support processes and by turning their content into a customized glossary of terms. Reporting to the Director, Customer Success & Support, you will:

• Manage our ticketing and customer resolution process.
• Handle our emergency phone line.
• Receive and prepare a variety of materials using our suite of glossary development tools.
• Help clients deliver flawless events.

Qualifications

• You’re a recent graduate looking to get started in AI and the tech industry.
• You’re used to working with data from a variety of resources.
• You have a strong understanding of databases and working with large amounts of data.
• You’re an expert researcher.
• You’re a self-starter who always looks to take your work to the next level.
• You’re eagle-eyed and have a strong attention to detail.
• Strong English skills both written and verbal are critical to success.
• Speaking other languages is an asset.
• You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.
• You’re excited about joining a team that works hard and cares about delivering awesome results!

Requirements

• Work remotely; can be located anywhere in the US, Canada, or the UK.
• Your hours will be aligned closest to GMT working hours.

Benefits

• Energetic and dynamic startup culture.
• Passion for innovating and solving hard problems.
• Focus on system performance and customer satisfaction.
• Team of industry veterans and senior tech pros.
• Embrace remote work and great work-life balance.

Company Description

Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams. Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.

• Catering to numerous customers around the world, including local organizations, businesses, government entities, and Fortune 500 companies.
• Fully remote position with office space available in Los Altos, California for San Francisco Bay Area residents.