[Hiring] Customer Success Advisor @Naviant

Role Description

Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments? We’re seeking a Customer Success Advisor with a Commercial Industry focus, supporting clients in manufacturing, supply chain, and related operationally complex environments. This role is ideal for a relationship‑driven professional who understands how technology enables efficiency, scalability, and compliance, and who thrives at the intersection of customer advocacy, operational insight, and long‑term value creation.

As a Customer Success Advisor, you will:

• Build trusted partnerships with clients.
• Serve as their internal champion.
• Guide them toward maximizing ROI through strong adoption, measurable outcomes, and strategic alignment.
• Collaborate closely with internal delivery, support, and sales teams to ensure customers are successful today while positioned for future growth.

Performance Objectives – What You Will Accomplish

• First 30 Days: Getting Grounded
  • Develop a strong understanding of Naviant’s solutions, services, and how they support commercial industry workflows.
  • Learn assigned customer environments, business objectives, KPIs, and success criteria.
  • Establish initial relationships with customer stakeholders and internal cross‑functional teams.
  • Begin monitoring customer health indicators, adoption trends, and engagement patterns.
  • Demonstrate credibility through clear communication, responsiveness, and a customer‑first mindset.
• Within 60 Days: Taking Ownership
  • Serve as the primary trusted advisor for assigned clients.
  • Facilitate regular business reviews and performance discussions focused on outcomes, adoption, and value realization.
  • Act as the customer advocate internally, coordinating with support, delivery, and sales teams.
  • Identify early risks to adoption or satisfaction and drive mitigation plans.
  • Begin documenting opportunities for value expansion aligned to client goals and industry needs.
• At 90 Days and Beyond: Driving Impact
  • Fully own customer health, satisfaction, and long‑term success for assigned accounts.
  • Partner with executive leaders at client organizations to align technology capabilities with business objectives.
  • Identify and support account expansion opportunities.
  • Influence internal teams by championing the voice of the customer.
  • Serve as a visible representative of Naviant’s expertise, values, and commitment to customer success.

Qualifications

• Proven ability to build and nurture long‑term, trust‑based customer relationships.
• Understanding of commercial industry environments such as manufacturing or supply chain.
• Strong ability to act as the primary liaison between customers and internal teams.
• Experience identifying opportunities for upsell, cross‑sell, and expanded adoption.
• Comfortable tracking and interpreting customer KPIs, adoption metrics, and health indicators.
• Engaged learner who stays informed on commercial industry trends and operational challenges.

Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Employer Paid Disability & Life Coverage
• 401k & Match Program
• Generous Paid Time Off
• Flex Spending Plans & Dependent Care
• Monthly Home Office Allowance
• Volunteer Time Off
• Charitable Giving Program
• Lifestyle Spending Account
• Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!