[Hiring] Customer Success Manager @Knowt Inc.

Role Description

We're hiring our Customer Success Manager to own the relationship with the schools and districts that partner with Knowt. You'll be the person teachers and administrators call when they want to get more out of Knowt, and the person who makes sure every partner renews and grows. This is a high-impact role on a small team: you'll shape how we onboard, support, and expand our district customers.

• Own a book of school and district accounts from kickoff through renewal
• Lead onboarding: rostering (ClassLink, Clever), admin setup, and teacher training sessions
• Drive adoption by tracking usage, spotting at-risk accounts early, and running check-ins with admins and teacher leads
• Manage renewals and identify expansion opportunities across schools and districts
• Build usage reports and quarterly business reviews that show partners the impact Knowt is having
• Partner with Sales on handoffs and with Product to turn customer feedback into roadmap priorities
• Create help docs, training materials, and playbooks that scale as we grow

Qualifications

• 2 to 4 years of experience in customer success, account management, or a similar client-facing role
• Experience working with K-12 schools or districts, or a background in teaching
• Comfort running presentations and trainings for teachers and administrators
• Strong organizational skills and the ability to juggle many accounts at once
• Clear, warm, and direct communication over email, phone, and video
• A data-minded approach to tracking account health and adoption

Nice to Have

• Experience with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom)
• Familiarity with a CRM or CS platform (HubSpot, Salesforce, or similar)
• Experience owning renewals or upsell targets

Requirements

• $70,000 to $80,000 base salary plus 5-7% commission
• Full-time, fully remote (US-based)
• Join an early team where your work directly shapes how millions of students learn