[Hiring] Associate Customer Success Manager @Medely

Role Description

Medely helps healthcare facilities find the clinicians they need to provide consistent, high-quality patient care. As an Associate Customer Success Manager (Scale), you’ll help outpatient and post-acute facilities across the country get lasting value from our platform.

• Manage a high-volume portfolio using customer insights, thoughtful outreach, and scalable programs to strengthen engagement and retention.
• Help customers overcome common challenges, reconnect with the platform, and make the most of Medely’s tools.
• Spot emerging needs and improve how we support customers at scale.

This is an opportunity to build your Customer Success skills while making a meaningful contribution to a team using technology to address real healthcare staffing challenges.

The Impact You’ll Make:

• Monitor account activity and health signals, then reach out with relevant guidance when a customer needs support or could benefit from renewed engagement.
• Help create and deliver useful communications, webinars, resources, and automated programs that show customers how to get more from Medely.
• Recognize signs of risk or changing staffing needs, take action where you can, and connect customers with the right internal partners.
• Identify recurring questions and platform challenges, and share clear feedback with Product and other teams.
• Track engagement, account health, and campaign performance to understand what’s working and help improve our approach.

What Success Looks Like

• Help customers remain active and engaged, contribute to retention and re-engagement, and make it easier for facilities to get value from Medely.
• Recognize at-risk accounts, surface growth opportunities, and build more effective ways to support customers at scale.

Qualifications

• A minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
• A genuine interest in helping customers solve problems and get more value from a product or service.
• Comfort reviewing data, spotting patterns, and using what you learn to prioritize your work.
• Clear, thoughtful written and verbal communication skills.
• Strong organization and follow-through across multiple accounts and priorities.
• Curiosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.
• A collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner.
• The flexibility to balance consistent programs with customer needs that require individual attention.

Compensation

• $84,000 - $93,000 OTE (base + commission at plan).

Benefits

• Competitive Compensation: Based on experience and performance.
• Long-term Incentives: 401k.
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance.
• Flexibility: Flexible and unlimited PTO.
• Paid parental leave.
• Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
• Drive meaningful business impact on a team you’ll help build and define!
• Work in a digital environment with all the tools to achieve your work as though you were in the office!