[Hiring] Customer Success @CASAFARI

Role Description

As Customer Success – French Speaking Markets, you will be the trusted advisor for our real estate clients in France, Belgium, Luxembourg and other French-speaking markets. You’ll help them get the most out of our platform with onboarding, training, insights, and hands-on support to ensure they thrive.

• Deliver impactful onboarding sessions, workshops, and webinars;
• Support customers across multiple channels (tickets, email, phone), ensuring timely and effective responses;
• Handle customer requests efficiently, using the right information and a customer-first approach;
• Develop a strong understanding of CASAFARI’s product and the real estate industry;
• Build and maintain trusted relationships with customers across Europe;
• Deliver webinars and product sessions to help customers maximise product usage;
• Gather and analyse customer feedback to identify improvement opportunities;
• Analyse customer data to understand behaviour, needs, and engagement levels;
• Create targeted campaigns for new customers and reactivation campaigns for less active users;
• Identify upsell and cross-sell opportunities and share insights with Account Management;
• Train and support new team members within client agencies;
• Gather insights through product/customer interviews to improve our services;
• Act as the bridge between client needs and our product team.

Qualifications

• Native-level proficiency in French with fluent English;
• 2+ years of experience in the same role or in similar positions within the Customer Success area;
• Enthusiastic about AI, tech, and real estate;
• Comfortable with CRM/tools and digital platforms;
• Curious, proactive, organized, and a great communicator;
• Empathetic and customer-focused - you love helping people succeed;
• Curious, fast learner, and eager to grow in a dynamic environment;
• Interest in new technologies, especially AI;
• Comfortable working in a fast-growing, start-up environment.

Benefits

• Competitive base salary + attractive bonus scheme;
• Health insurance;
• Fully remote, hybrid, or onsite — your choice!;
• Mentorship and training in product, sales, and communication;
• Access to our platform (useful if you're house-hunting!);
• Offices in Lisbon, Algarve and Berlin.

Company Description

We’re Europe’s leading real estate data intelligence platform, operating in Portugal, Spain, France, Italy, and Germany. With a diverse team of 100+ professionals from over 25 countries, CASAFARI is transforming the property world with cutting-edge technology and real-time data.

Our vision is bold: organize real estate into a data-powered ecosystem, enabling faster, smarter, and safer transactions. From real estate agents to investors, developers, and even Q-commerce players we empower everyone to make informed decisions with confidence.