[Hiring] Customer Strategy & Success Lead @Evio

Role Description

We're hiring a hands-on Customer Strategy & Success Lead to build and scale the customer success function for Evio's digital health portfolio. This role is ideal for someone who thrives across payer strategy, strategic account leadership, successful customer implementations, and commercial growth - someone excited to help large health plan customers realize measurable value while building a repeatable operating model for customer retention and relationship expansion.

You will own customer success strategy across a portfolio of Evio products: Evio Insights, Evio Compass, Evio Connect, and Evio Outcomes, with direct accountability for:

• Renewals
• Customer adoption
• Implementation success
• Customer health
• Value realization

You will report directly to the Head of Digital Health and initially operate as a player-coach: personally supporting a handful of strategic accounts while building the playbooks, processes, metrics, and team needed to scale. Within your first 90 days, you will craft the customer success strategy and operating model; within your first six months, you will help hire and onboard the first few team members as the function grows.

Qualifications

• 8+ years in roles spanning customer success, strategic account management, payer strategy, healthcare technology, consulting, implementation, or client-facing growth.
• Deep experience working with, for, or selling into health plans, with a preference for direct experience with Blue Cross Blue Shield plans.
• Demonstrated ability to own or materially lead renewals, expansion, or growing existing customer relationships.
• Proven ability to manage senior stakeholders and create account plans that drive action.
• Experience leading complex implementations and customer onboarding.
• Evidence of creating playbooks, customer health metrics, and similar systems from scratch.
• Experience hiring, developing, coaching, or shaping high-performing teams.
• Prior experience in early-stage, scaling, or high-ambiguity environments.

Requirements

• Commercially accountable and energized by owning retention and expansion outcomes.
• Customer-value obsessed, anchoring every renewal and expansion in the value Evio creates.
• Understanding of how health plans think, buy, prioritize, implement, and make decisions.
• Ability to prototype, create, and iterate without waiting for permission.
• Capability to move from executive strategy to account-level action plans.
• Ability to influence cross-functional stakeholders without relying on formal authority.
• Comfortable with ambiguity and choosing practical solutions over perfection.
• Exceptional communication skills with various stakeholders.

Benefits

• Great Health Insurance: The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.
• 401k Match: Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
• Time Off: Flexible vacation policy with no minimum or maximum amount of vacation allowed per year.
• Parental Leave: Generous paid leave for new parents (includes birth and non-birth parents).