[Hiring] Internal Head of Customer Success @Hire Overseas

Role Description

We're looking for an Internal Head of Customer Success to own the client success function at Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies. You will build and lead the customer success motion from the ground up, own a portfolio of client relationships, drive retention and expansion, and set the standard for how clients experience this company after the sale.

This is a small business. There is no established playbook, no large team behind you, and no committee to route decisions through. You will have a high degree of ownership and autonomy — which means you design the processes, make the calls, and are directly accountable for whether clients stay, grow, and refer others. If you are a senior customer success leader who thrives without structure being handed to them, takes full ownership of outcomes, and wants to build something real rather than maintain what someone else built, this role is a strong fit.

Qualifications

• Proven senior-level experience in customer success, account management, or client success leadership in a B2B environment
• Track record of building or significantly improving a customer success function rather than just running an existing one
• Strong written and verbal English communication skills with the authority and confidence to manage senior client relationships independently
• High ownership mindset — you design the solution, own the outcome, and do not wait to be told what to do next
• Comfortable operating with full autonomy in a small business environment where structure is still being built and the answers are not always obvious
• Data-driven with the ability to track portfolio health, retention metrics, and client sentiment and translate them into action
• Able to manage a full client portfolio and build scalable processes simultaneously without losing quality in either

Requirements

• Experience in staffing, recruiting, HR services, or workforce management (nice to have)
• Background building a customer success function at a startup or founder-led company (nice to have)
• Familiarity with offshore or global hiring and the dynamics of remote contractor placements (nice to have)
• Experience hiring and managing customer success or account management teams (nice to have)
• Familiarity with CRM and customer success tools for tracking account health and engagement (nice to have)

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with founders at a growing offshore staffing company with real traction and a strong client base
• Build and own the customer success function with full autonomy over strategy, process, and outcomes

How to Apply

Please include:

• Your updated resume
• A short Loom video (1 to 2 minutes) introducing yourself, describing your experience building or leading a customer success function, and walking through the most important thing you would do in the first 30 days to understand and improve the client experience at a company you just joined

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

• Initial Application - Submit your application and complete our prequalifying questions
• Video Introduction - Record a video introduction to showcase your communication skills and work experience
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
• Recruitment Interview - Initial screening with our talent team
• Executive Interview - Meet with senior leadership to discuss role alignment
• Client Interview - Final interview with the client team you'd be supporting
• Background & Reference Check - Professional reference verification
• Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.