[Hiring] Customer Solutions Engineer @Popl Co

Role Description

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work fast.

• You won’t manage a book of business like a traditional CSM.
• You’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases.
• This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.

What You’ll Do

• 🎯 Jump In Where It Matters Most
  • Join live customer calls—especially for new accounts that need fast onboarding or setup support.
  • Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic.
  • Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time.
• 🔧 Assist With Technical Setups
  • Support CSMs by assisting on the technical aspects of implementation.
  • Help configure Popl for unique customer use cases that require specialized workflows or data logic.
  • Translate customer requirements into actionable setup recommendations.
• 🧠 Enable Internal Teams + Funnel Feedback
  • Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns.
  • Act as an internal resource for teammates needing support on technical topics or product configurations.
  • Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs.

Qualifications

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM).
• Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace.
• Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users.
• A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering.
• Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation.

Nice to Haves

• Familiarity with Zapier.
• Light experience with APIs, JSON, or field-level CRM structures.
• Experience supporting sales or marketing tech stacks in startup environments.

Benefits

• Fully remote.
• Competitive salary.
• Meaningful equity.
• Full insurance & benefits.
• Unlimited PTO.
• $150 monthly wellness credit.
• Constant daily learning.

Company Description

Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.

Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.