[Hiring] Lead Solutions Engineer @Gong.io

Role Description

The mission of our Solutions Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As a Solutions Engineer on our Industry Expansion vertical team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization.

Responsibilities

• Work as part of the Go To Market team as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcomes and value from our Gong technology.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases including MCP (client and server) and integrations.
• Execute the build and delivery of outcome-based demos, agentic flows and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand generating activities (webinars, conferences, events).
• Contribute reusable assets to the Solutions Engineering team and the company at-large.

Qualifications

• Customer facing experience in a solutions engineering role (pre-sales) or a combination of solution engineering and other relevant work experience (ie: Sales Enablement, Operations).
• Experience selling into any of the following industry verticals is a plus: Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.