[Hiring] Customer Solution Engineer @Zuora

Role Description

A technical SaaS solutions engineer who drives the technical win on billing and quote-to-cash opportunities and acts as a technical SME for the most strategic customers in our install base — with real fluency in consumption/usage-based monetization and AI-native environments. You'll scope, configure, and build QTC solutions hands-on, not just demo them.

This is a hands-on Customer Solution Engineer role. You'll partner with AEs and stay close to your accounts beyond just the deal cycle, supporting technical health and surfacing expansion.

• Drive the technical win. Partner with AEs through enterprise sales cycles — discovery, solution design, objection handling, and clear differentiation — to secure the technical decision.
• Own account technical health. Stay embedded with your accounts as a trusted technical partner — diagnosing billing and integration issues, guiding configuration and architecture best practices, unblocking adoption, and partnering with Support and Services on escalations so customers run on a healthy, scalable QTC foundation.
• Scope and build quote-to-cash solutions. Translate customer requirements across CPQ, billing, and revenue into a defensible QTC architecture — including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications).
• Build and execute proofs of concept as a core part of the role — hands-on with APIs, data, and integrations (forward-deployed, not slideware).
• Go deep on consumption and AI-native monetization. Design and demonstrate how customers monetize usage- and AI-driven products — event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing.
• Deliver technical presentations for business and technical stakeholders, including senior leadership — translating architecture and pricing-model tradeoffs into business value.
• Support technical health and adoption on your accounts — ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons.
• Collaborate across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally.
• Travel within your territory as needed.

Qualifications

• 5+ years in Sales Engineering, Presales, or Solution Architecture — with demonstrated, hands-on contribution to technical wins on enterprise deals.
• Direct billing / quote-to-cash experience — you've scoped and/or built solutions spanning CPQ, billing, and revenue (not just adjacent SaaS).
• Consumption / usage-based billing fluency — metering, rating, mediation, and the revenue implications of consumption pricing.
• Comfort in AI-native environments — you understand how AI-driven and usage-based products get monetized, and can architect for that.
• Technical depth — APIs, integration patterns, data/reconciliation, and modern application architecture. You can debug a failing integration under time pressure, not just describe one.
• Telecom experience is a strong plus — high-volume mediation, rating, and complex usage models.
• Strong communication — you translate technical concepts clearly for engineers, finance stakeholders, and business leaders.
• Structured sales methodology experience (e.g., MEDDIC, Value Selling) — or equivalent deal discipline.
• Bachelor's degree and/or relevant FinTech / enterprise software background.

Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs.
• Medical, dental, and vision insurance.
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break.
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy).
• Learning & development stipend to support ongoing growth.
• Opportunities to volunteer and give back, including charitable donation matching where available.
• Mental wellbeing resources and support.
• *Benefits may vary by location; details will be shared during the interview process.

Compensation

The OTE range for this role is $124,375–$219,500. OTE includes base salary and target variable compensation. A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits.

Base Pay Details: $99,500 — $175,600 USD.