[Hiring] Customer Service Supervisor @The Cigna Group

Role Description

As a Customer Service Supervisor, you will lead a team of contact center representatives who support patients and providers with pharmacy needs. You will coach and develop employees, manage daily team operations, and help ensure service and performance goals are met. This role is a strong fit for a hands-on leader who enjoys developing employees, solving customer issues, and working with others to improve the customer and client experience.

Qualifications

• High School Diploma or GED required. Bachelor’s degree preferred.
• 2+ years of frontline leadership or supervisory experience preferred.
• Experience in pharmacy benefit management (PBM), specialty medications, healthcare, or a related industry preferred.
• Strong communication and people leadership skills.
• Ability to coach, develop, and provide clear feedback to employees.
• Strong problem-solving skills and ability to make sound decisions.
• Ability to handle difficult conversations professionally.
• Ability to work well with leaders and other departments to solve customer and business issues.
• Strong computer skills, including Microsoft Office and Excel.
• Ability to adapt to changing priorities in a fast-paced environment.
• Must be able to work a regular shift within the department's hours of operation: Sunday through Saturday, 7:00 a.m. to 12:00 a.m. EST.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Requirements

• For this position, we anticipate offering an annual salary of 51,700 - 86,100 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.

Company Description

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.