[Hiring] Customer Service Specialist @Turing

Role Description

Turing is looking for candidates who have solid experience in customer service, client relations, or account management within the finance and insurance sectors.

In this role, you will be working on projects to help evaluate and improve AI using your expertise in financial services and customer communication. No prior AI experience is required.

These projects will help you learn how to leverage AI to enhance customer experience, streamline service workflows, and improve communication quality in finance and insurance operations.

What Does Day-to-Day Look Like:

• Design and solve real-world customer interaction and service scenarios to test AI reasoning.
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication.
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards.

Qualifications

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector.
• Excellent English communication and reasoning skills.
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner.

Benefits

• Strong compensation (exact amount varies by project).
• Work in a fully remote environment.
• Engagement type: Contractor assignment/freelancer, potentially full-time.
• Duration of projects: approximately 1 month (with possibility for extension).

Company Description

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways:

• Accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents.
• Applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.