[Hiring] Customer Service Specialist @Boeva Consulting

Role Description

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe — all from the comfort of your home in northern Portugal.

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats
• Support customers with a range of topics from technical inquiries to general service support
• Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance
• Collaborate with internal departments to resolve complex cases
• Work in a fast-paced, multilingual environment with the highest standards of quality

Qualifications

• German – C2 (native or near-native proficiency)
• English – B2 (intermediate proficiency)

Requirements

• Comfortable with working on a rotational shift schedule
• Previous experience in customer support (preferably in the automotive, tech, or mobility sector)
• Tech-savvy and quick to learn new tools and platforms
• Thrive in a remote, multicultural environment

Benefits

• Base Salary: €1,100/month (x14 months/year)
• Complexity Bonus: €80/month (x11 months/year)
• Position Bonus: €20/month
• Meal Allowance: €7.23/day (net)
• Private Health Insurance: Provided from day one (100% free after 6 months)
• Full remote setup + career development opportunities with a global industry leader

Hiring Process

• Application Review
• Language Assessment (German and English)
• 1–2 Client Interviews (in German)

Why Apply?

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract
• Work from home with a supportive, friendly team
• Grow your career in customer service with real development pathways