[Hiring] Customer Service Representative I @Sentara Health

Role Description

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to:

• Member eligibility
• Plan prescription benefits
• Claim payment issues
• Patient services needs such as updating billing information
• Establishing payment plans
• Resolving payment inquiries
• Patient scheduling

Qualifications

• High school diploma or equivalent required
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Familiar with Epic Beaker preferred
• Experience in a high-volume call center preferred

Requirements

• Must reside in the Charlottesville area
• Must be able to travel on-site if you have connectivity issues
• Must be able to work between the hours of 8:00 AM to 5:30 PM

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met