[Hiring] Customer Service Representative @CGS Nexus

Role Description

• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
• Create service tickets and route them to various service agencies.
• Act as liaison between clients and field technicians.
• Respond to service order requests via phone and email.
• Fulfillment of any additional requirements set forth by Senior Management and deemed necessary within the scope of the job function.
• Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Qualifications

• Dispatch and/or Call Center experience, preferred.
• Must be able to communicate clearly and professionally, both verbally and in writing.
• Must have working knowledge of computers.
• Must be able to prioritize and communicate priorities effectively.
• Ability to handle multiple projects simultaneously and autonomously.
• Must be flexible to adjust to changes within the Company, either of procedural or organizational nature.
• You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.