[Hiring] Customer Service Representative / Dispatcher @Pavago

Role Description

At Pavago, one of our clients is hiring a Customer Service Representative / Dispatcher to serve as the primary point of contact for customers while coordinating technician schedules and dispatch operations for a growing home services business. This is a fast-paced, customer-facing role where you’ll:

• Manage inbound inquiries
• Schedule service appointments
• Coordinate field technicians
• Ensure customers receive timely updates throughout the service process

You’ll play a vital role in keeping daily operations running efficiently while delivering an exceptional customer experience. The ideal candidate has previous experience supporting HVAC, plumbing, electrical, or other home service companies, thrives under pressure, and is highly organized with excellent communication skills.

Qualifications

• Previous experience in Customer Service and Dispatch roles
• Experience supporting HVAC, Plumbing, Electrical, Home Services, or Trade Services companies
• Experience handling high-volume inbound customer calls
• Strong understanding of scheduling and dispatch operations
• Experience coordinating emergency or urgent service requests
• Proficiency with ServiceTitan
• Strong Microsoft Excel and Google Sheets skills
• Excellent written and verbal English communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment

Requirements

• Experience supporting U.S.-based home service companies (nice-to-have)
• Experience handling customer communication through social media platforms (nice-to-have)
• Additional customer service or dispatch certifications (nice-to-have)
• Experience using other CRM or field service management platforms (nice-to-have)

Benefits

• Fully remote opportunity with a growing home services organization
• High-impact role supporting daily field operations
• Fast-paced environment with strong ownership and responsibility
• Opportunity to develop expertise in dispatch operations and customer service
• Career growth into Operations, Dispatch Management, or Customer Success leadership roles

Interview Process

• Initial Screening Call
• Spark Hire Intro Video (3–5 minutes)
• Client Interview
• Offer & Background Verification

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you. Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an experienced Customer Service Representative and Dispatcher who enjoys helping customers, coordinating field operations, and keeping fast-paced service teams running efficiently, we’d love to hear from you. Apply today and become a key part of a growing home services team.