[Hiring] Customer Service Representative @Randstad

Role Description

Our client, a renowned Quebec financial institution and industry leader in insurance, is actively seeking dynamic talent for top-tier temporary assignments. If you are looking for an exciting, 100% remote opportunity based in the Montreal area, this role is for you!

As a Customer Service Representative, you will play a key front-line role as the welcoming voice of the company for policyholders across the country. You will join a warm, collaborative team dedicated to delivering an outstanding customer experience, all while enjoying the convenience of working from home.

Advantages

• Highly competitive pay rate of $25 to $26 per hour.
• 100% remote setup available from the Greater Montreal area (complete computer equipment provided and shipped directly to your home).
• Stable daytime schedule of 35 hours per week: Monday to Thursday from 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 4:00 PM (possibility of up to 40 hours/week for those looking to maximize their hours).
• Temporary contract with a guaranteed minimum duration of one month and a very strong likelihood of extension.
• Simple, reliable weekly payroll processing managed by Randstad.
• Fast-track hiring process consisting of a single 15-minute virtual interview.

Responsibilities

• Answer high-volume inbound calls with professionalism, courtesy, and empathy.
• Identify the purpose of each call, answer standard tier-1 questions, and reassure policyholders using internal resources and FAQs.
• Thoroughly log contact details and inquiry information into a computerized tracking file (Excel).
• Escalate technical inquiries or cases requiring in-depth analysis to internal specialists for a call back within 24 to 48 hours.
• Collaborate closely in a remote setting with supervisors and operational support teams.

Qualifications

• Minimum of 1 to 2 years of experience in a call center or high-volume customer service environment.
• Advanced proficiency in both French and English, spoken and written (conversational fluency required to handle calls nationwide from coast to coast).
• Strong computer literacy, including rapid navigation in Microsoft Office (specifically Excel) while actively listening.
• Keen customer service focus, impeccable courtesy, and the ability to maintain pace during back-to-back calls.
• Dedicated, quiet home workspace equipped with a stable high-speed internet connection.
• English proficiency is required for this Customer Service Representative role, as the incumbent will be required to interact daily and continuously with clients located outside Quebec (notably in Ontario and the rest of Canada following a major pan-Canadian business portfolio acquisition).

Summary

Interested in this professional challenge? Send your resume without delay to: [email protected]. Virtual interviews are starting immediately!

Referral Program

Share this great opportunity with your network! Randstad offers an attractive referral bonus for every candidate you refer who is successfully hired. Share this posting today!