[Hiring] Customer Service Opportunity @Teleperformance

Role Description

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

As part of our team, you will help connect some of the world’s most respected brands with their customers by providing customer care, acquisition, analytics, back-office, and other specialized services to ensure a positive experience.

• Provide first level customer service solutions in regard to client products.
• Connect with suppliers of smoking products regarding their order, billing, and other queries.
• Build and maintain positive customer relations by offering personalized solutions.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Collaborate with your team to achieve high-quality service standards.
• Demonstrates passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Adhere to all client policies, procedures, and industry regulations.
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Qualifications

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.).
• Minimum high school degree. A degree or certification in technology is a plus.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
• Must be at least 18 years old.
• Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal.
• Ability to type 35 wpm and successfully pass our language/grammar screening.
• Excellent home internet hardwired.
• Strong work ethic with dependable track record.
• Comfortable performing routine tasks at varying pace.

Requirements

• Work from the comfort of your home.
• Competitive compensation package, including an additional premium for bilingual skills.
• Medical and dental benefits, plus an Employee Assistance Program.
• Paid training.
• Employee referral program – earn $500 for every referral hired.
• Exclusive perks and discounts with Canada’s leading employee perks program.
• Internal career advancement opportunities.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid training.
• 2 weeks' vacation.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs.

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Teleperformance is the world leader in customer experience management. We are the largest interaction expert team in the market—engaging with more than 35% of the world’s population every year.

Teleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.