[Hiring] Domestic Relocation Consultant @Anywhere

Role Description

The Relocation Consultant II serves as the primary point of contact and trusted advisor throughout the domestic relocation process for assigned transferees. This role is responsible for coordinating relocation services, administering client policies and programs, counseling transferees on available benefits, managing multiple service providers, and ensuring a positive customer experience from initiation through completion.

The successful candidate will excel at building relationships, managing multiple priorities, solving problems, and navigating complex situations with confidence and professionalism. While relocation experience is considered an asset, we are seeking individuals with strong customer service, organizational, and critical-thinking skills who are eager to learn and grow within the relocation industry. This position requires residency in Canada.

Qualifications

• College diploma, degree, or equivalent combination of education and experience preferred.
• Experience in customer service, case management, real estate, insurance, financial services, HR, travel, hospitality, relocation, or other service-oriented industries preferred.
• Demonstrated ability to learn new processes, systems, and policies quickly.
• Strong verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proven commitment to delivering exceptional customer experiences.

Requirements

• Manage an assigned caseload while delivering exceptional service to transferees, clients, and internal partners.
• Serve as the primary coordinator for all phases of the relocation process in accordance with client policies and service requirements.
• Guide transferees through their relocation journey by providing proactive communication, support, and education.
• Learn and apply relocation policies and procedures to effectively support customer needs.
• Coordinate relocation services and work collaboratively with internal teams and external suppliers.
• Analyze information, identify potential challenges, and develop appropriate solutions to ensure a positive relocation experience.
• Build and maintain strong relationships with customers, clients, supplier partners, and colleagues.
• Maintain accurate records and documentation within company systems.
• Manage competing priorities while meeting service standards and deadlines.
• Identify opportunities to enhance the customer experience and improve operational efficiency.
• Demonstrate ownership and accountability for assigned files and customer outcomes.
• Participate in training, coaching, and ongoing professional development activities.

Company Description

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people-first mobility programs.

Cartus is a subsidiary of Compass International Holdings, a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands:

• @properties
• Better Homes and Gardens® Real Estate
• CENTURY 21®
• Christie's International Real Estate
• Coldwell Banker®
• Compass
• Corcoran®
• ERA®
• Sotheby's International Realty®

In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.