[Hiring] Customer Service Representative @Humus Recruitment N.V.

Role Description

This is a remote position. For one of our clients, we are looking for a Dutch-Speaking Outbound Employee on a full-time basis.

As an Outbound Employee, you will be responsible for contacting existing MRA E-Bike Center customers to arrange maintenance services and service checks, ensuring a positive customer experience and efficient appointment scheduling.

Your key responsibilities involve:

• Proactively contacting existing MRA E-Bike Center customers to arrange maintenance services and service checks.
• Making outbound calls to customers to inform them about required services and schedule maintenance appointments directly in your planning system.
• Actively identifying opportunities to fill available workshop capacity and ensuring that appointments are scheduled efficiently.
• Following up with customers and maintaining accurate administration.
• Recording callback appointments and ensuring customers are contacted at agreed times.
• Documenting the outcome of every conversation accurately in the customer management system.

Qualifications

• Fluency in Dutch.
• Strong communication skills.
• Experience in customer service or outbound calling is a plus.

Requirements

• Ability to work independently in a remote environment.
• Strong organizational skills.
• Proficiency in using customer management systems.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity for professional growth.