[Hiring] Customer Service Representative @Systems & Methods, Inc. (SMI)

Role Description

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Job Duties

• Possess strong oral and written communications skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Provide accurate, valid, and complete information
• Resolve customer complaints, provide appropriate solutions and alternatives
• Document customer interactions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
• Maintain a general understanding of policies and procedures

Qualifications

• High School Diploma or equivalent required
• At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
• Must be proficient in data entry skills including keyboard, mouse, 10-key pad
• Basic knowledge of Microsoft Office

Requirements

• Schedule: Monday--Friday, Must be able to work Mountain Time hours
• Pay: Starting at $15/hr
• Must have a private area to work and space to set up equipment and a high-speed internet connection
• Contingent on passing a background check and drug test
• Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX, WV

Benefits

• Permanent Work From Home
• Paid Training
• $$$ Bi-annual Bonuses to those Who Qualify*! $$$
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Work Environment
• Coworkers Who Feel Like Family; We celebrate you!!

Company Description

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. In our 55th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States.