[Hiring] Customer Service Representative @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humanity to business.

This role is limited to residents of certain locations in Canada only. This position is open to residents of:

• Alberta
• Manitoba
• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Prince Edward Island
• Quebec
• Saskatchewan

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada.

What You’ll be Doing

• Answer incoming communications from customers through phone, chat, email, and other supported channels.
• Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources.
• Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access.
• Research customer questions using internal tools, knowledge resources, and documented procedures.
• Accurately document customer interactions, case details, and next steps in customer management systems.
• Help resolve customer concerns during the first interaction whenever possible.
• Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed.

Qualifications

• 6 months or more of customer service experience.
• Automotive, technical support, troubleshooting, or product support experience.
• High school diploma or equivalent.
• Ability to explain product, service, or technical information in a clear and helpful way.
• Computer experience and ability to navigate multiple systems while assisting customers.
• Secure, high speed wired internet connection (minimum 30 mbps).

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Base wage of $17 per hour plus performance bonus opportunities.
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.

Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth.

At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

Company Description

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.