[Hiring] Partner Success Guide @Outside

Role Description

This is a very exciting and highly innovative time here at Outside. Inntopia is growing, and we are searching for a Partner Success Guide (PSG) to provide consulting and trusted advisor services to our partner accounts.

You are the first point of contact for partners who use our Commerce, Marketing Cloud, and Business Intelligence products. The PSG is responsible for overall partner satisfaction, which includes:

• Software troubleshooting
• Training
• Strategic advice on how to grow revenue and reduce costs

Our goal is to continuously exceed partner expectations while increasing our value and capturing it through revenue growth.

You’ll do all of this while working with a super-fun team of folks who take their work seriously and have fun doing it. Some of us choose to work out of our Stowe, VT office and some choose to work remotely. We’re flexible and we’re looking forward to meeting you.

What You’ll Do

• Provide first-level support and training to Inntopia partners through inbound phone and email inquiries
• Conduct proactive outreach to Inntopia partners
• Answer partner questions about software functionality
• Assist partners in resolving software and system-related issues
• Accurately describe partner software problems and enter them into our issue tracking system
• Maintain regular communication with our partners
• Share best practices with partners using our software
• Sell additional Inntopia products and services
• Work as part of an amazing team while learning and having fun

Qualifications

• Prior customer service experience via phone and/or in person
• Exceptional partner-focused attitude and relationship-building skills
• Strong technical problem-solving, writing, and verbal skills
• Experience identifying and resolving complex partner issues
• Strong organizational skills and the ability to handle multiple tasks
• Solid understanding of software and its use in a partner environment
• A demonstrated passion for technology
• Ability to manage changing priorities in a highly dynamic environment
• Ability to work well under pressure and independently
• Collaborative mindset and strong listening skills
• Willingness and ability to learn new skills as required
• Strong desire to delight partners
• Availability for some evening, weekend, and holiday hours

Preferred Qualifications

• HTML and/or email marketing experience
• Travel, hospitality, or outdoor industry experience

Benefits

• This is a fully remote role, and we welcome applicants based anywhere in the United States or Canada
• Employees can expect to be paid a salary of between $55,000 to $70,000
• Additional compensation may include a bonus or commission
• Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more

Company Description

We are committed to fostering a diverse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics.

Pursuant to applicable laws, we also make accommodations for qualified individuals with disabilities. We believe a diverse team is a strong team, and we encourage candidates from all backgrounds to apply.