[Hiring] Partner Implementation Specialist @GiveCampus

Role Description

GiveCampus is looking for a Partner Implementation Specialist to support the continued growth of GC Gift Officer, the fastest-growing part of the GiveCampus business. This role offers hands-on ownership of Partner implementations, exposure to the operations of a growing SaaS business unit, and the opportunity to build meaningful relationships with Partners through in-person engagement.

You'll spend most of your time working directly with Partners, guiding them through onboarding, training, and adoption to ensure a seamless experience and long-term success. Candidates should be comfortable with a travel expectation of up to 50% for on-site Partner meetings, training sessions, and other business needs.

• Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.
• Travel regularly to Partner campuses to lead in-person training sessions, provide hands-on support, and build strong relationships with Partners.
• Support day-to-day operations within the GC Gift Officer business unit, identifying opportunities to streamline processes, improve cross-functional collaboration, and increase efficiency.
• Gather and communicate Partner feedback throughout implementation and beyond, identifying pain points and recommending improvements to enhance the onboarding experience as the business scales.
• Manage implementation timelines, track early product utilization, and proactively communicate progress, challenges, and key learnings across the business unit and GiveCampus.
• Monitor product adoption following launch, identify Partners at risk of low engagement, and develop proactive plans to improve utilization among gift officers and Student Fundraisers.

Qualifications

• 2–4 years of experience in SaaS, customer success, onboarding, or operations. Early-career professionals are welcome and encouraged to apply.
• Comfortable working directly with Partners, leading in-person training sessions, and traveling regularly to build meaningful relationships and drive success.
• Strong attention to detail, ownership, and follow-through, with the ability to independently manage implementation timelines and competing priorities.
• Comfortable working in a fast-paced, growing business unit, taking initiative, moving with urgency, and doing what it takes to help Partners succeed.
• Comfortable using spreadsheets, Excel, or similar tools to track implementation progress, monitor product utilization, and identify opportunities for improvement.
• Genuinely curious about Partner needs, proactive in identifying challenges, and motivated to create onboarding experiences that drive meaningful adoption.
• Eager to learn, take on new responsibilities, and develop hands-on experience with the opportunity to grow into more strategic responsibilities over time.

Benefits

• Remote-first role based in the U.S. with flexible, distributed work.
• Access to a beautiful 12,000sf office in Washington, DC.
• Regular team meet-ups, events, and retreats in various locations.

Company Description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, affordability, and accessibility of education.

• Facilitating $100 billion in charitable giving over the next decade.
• Backed by leading investors including Y Combinator.
• Made the Inc. 5000 list of America's fastest-growing private companies each of the last five years.
• Profitable nine of the last 10 years.
• Celebrated a $140 million growth investment in 2025.
• Purpose-driven team of 130+ located in 30+ states across the U.S.