[Hiring] Customer Service Representative @New York Racing Association

Role Description

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as being a team player within the department.

• Provide general customer service information (Hours of operation, directions, etc.)
• Ability to handle heavy call volumes of both inbound and outbound.
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
• Troubleshoot password and basic technical/app inquiries.
• Research any misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customers via telephone and live chat as needed.
• Perform other duties as assigned by supervisors or other senior management.

Qualifications

• High School Diploma or Technical Certification
• Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
• Must have the flexibility to work weekends, holidays, or other shifts
• Must have a dedicated/secure space when working from home
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette
• Strong Organizational skills
• Attention to detail
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential
• Ability to adapt quickly to change, learn, and balance the understanding of different products

Requirements

• This position is primarily sedentary and requires prolonged periods of sitting and working at a computer.
• The employee must be able to communicate effectively by telephone and live chat.
• Perform frequent computer and data-entry tasks, and operate standard office equipment.
• The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment.

Benefits

• Pay Range / Salary: $17.00/per hour