[Hiring] Customer Service Representative @Alpha Business Solutions

Role Description

Customer Service Representatives (CSRs) handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems. This is a 5-star service that the team is looking to uphold. Tone and empathy are a must for this position.

Qualifications

• Call Center Customer Service, inbound calls required (no telesales or collections)
• Excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills
• Must have empathy and strong problem-solving skills
• Strong verbal and written communication skills
• Ability to navigate through multiple systems at a time

Requirements

• HS Diploma or GED preferred
• 1 year of customer service experience in a call center is required
• Healthcare industry experience is a plus
• Strong Call Center Customer Service experience (Inbound calls)
• Medical background helpful
• Start Date: Monday, 11/16
• Training will be for 5 – 7 weeks Monday – Friday from 8:30 AM – 4:45 PM
• No scheduled time off during the training
• Flexible to work 8:00 AM – 9:00 PM EST, Monday – Friday (regardless of location)
• Must pass a CSR assessment and score at least an 80%
• 1 year call center experience is required
• Need to use your own laptop, monitor, and headphones. Equipment will not be provided

Benefits

• Medical for full-time employees
• Dental and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.