[Hiring] Customer Service Representative @Unruh Chiropractic Inc

Role Description

Unruh Spine Center is seeking a Remote Customer Service Representative to support our busy multi-disciplinary healthcare offices in California. This position is heavily focused on customer service, patient communication, phone calls, scheduling, emails, text messages, and working within our practice management software.

What You'll Do:

• Answer & Manage Patient Calls: Handle a high volume of incoming calls in a friendly, professional, and helpful manner.
• Schedule & Manage Appointments: Schedule, reschedule, and cancel appointments accurately.
• Monitor Patient Communications: Regularly check and respond to patient communications through our systems.
• Review Patient Intake Forms: Use our practice management software to check for incoming patient intake forms.
• Work Within Our Practice Software: Navigate our healthcare practice management software throughout the day.
• Use Our Broadvoice Phone System: Work with our Broadvoice phone system to answer, transfer, and manage patient calls.
• Document & Communicate Accurately: Enter notes and information accurately and communicate important patient questions.
• Provide Excellent Customer Service: Create a positive experience for patients.
• Work Closely With Our California Team: Stay in regular communication with our in-office staff and providers.

Qualifications

• Excellent Customer Service Skills: Patient, friendly, professional, and genuinely enjoy helping people.
• Strong Phone & Communication Skills: Speak clearly and professionally.
• Ability to Multitask: Move between phone calls, scheduling, emails, and other communications without losing attention to detail.
• Detail-Oriented & Accurate: Listen carefully, follow instructions, and document information correctly.
• Good Judgment & Willingness to Learn: Comfortable following established procedures and asking questions when necessary.
• Calm Under Pressure: Remain professional and courteous while handling a busy phone system.
• Dependable & Punctual: Reliable attendance and punctuality are essential.

Requirements

• Remote Computer & Workspace Setup:
• Windows 11 Computer – REQUIRED: Must have access to a computer running Windows 11.
• Reliable High-Speed Internet – REQUIRED: Must have a stable, dependable high-speed internet connection.
• Phone/Headset Setup: Ability to connect the provided phone equipment or an approved headset setup compatible with our phone system.
• Private & Secure Workspace – REQUIRED: Must have a private, quiet, and secure workspace.
• Training: Training will be provided on our software, phone system, scheduling procedures, and more.

Benefits

• Paid time off
• Training & development

Company Description

This is a remote position and applicants MUST reside in Texas or Idaho.