[Hiring] Customer Service Representative @Conduent State Healthcare, LLC

Role Description

Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky)

• Pay Rate: $16.50 per hour
• Equipment provided
• Start date: November 9th, 2026
• Training: Monday-Friday 8:00 am-5:00 pm for 4 weeks
• Shifts: Availability between the hours of operation -
  • Monday thru Friday - 8:00 AM - 8:00 PM EST
  • Saturdays - 9:00 AM to 5:00 PM EST

Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include:

• Password resets
• Application status
• Application intake/updates
• Assistance navigating the government's online application tool

CSR's must answer all calls that come into their station and maintain professionalism throughout the call regardless of how difficult it may become.

Qualifications

• 1 year minimum experience in High Volume Call Centers
• 1 year minimum Customer Service Experience
• High School diploma or GED
• Background and drug screening required
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access
• Quiet work environment, free of distractions
• Must reside in the State of Kentucky for this position

Requirements

• Answer questions fully and capture data into a client system
• Responsible for memorizing several scripts verbatim per client’s policy
• Accountable for goals such as valid transfers, Quality Assurance, and Customer Satisfaction Surveys
• Follow a break and lunch schedule daily set by the global Workforce team
• Perform business support or technical work, using data organizing and coordination skills
• Perform tasks based on established procedures

Benefits

• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options from the start
• Paid Training with Equipment provided
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO) or vacation and/or sick time