[Hiring] Customer Service Representative @ACD Connect, LLC

Role Description

We’re looking for Customer Support Specialists who bring qualities of empathy, accountability, and smart problem-solving to every interaction.

• Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
• Resolve customer inquiries with accuracy, empathy, and efficiency
• Navigate multiple systems and tools to document interactions in real time
• Follow client protocols and maintain strict data privacy and compliance standards
• Contribute to a positive, accountable, and team-oriented remote environment

Qualifications

• Minimum 2 years of call center customer service experience
• Strong communication and active listening skills
• Ability to work independently in a fully remote setting
• High attention to detail and comfort with technology
• Bilingual or multilingual candidates strongly encouraged but NOT required
• Fluency in one or more of the following languages: Arabic, Spanish, Mandarin, Bangla, Haitian Creole, Urdu, French, or Italian

Requirements

• This is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment.
• PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
• USB Headset: Required for call clarity and noise cancellation.
• Webcam: Required for 100% on-camera training and team meetings.
• Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload).

Benefits

• Compensation: $21.00 – $23.00 per hour
• Remote Stipend: Monthly stipend of $50.00 for Full-Time and $25.00 for Part-Time employees after 90 days of employment.
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Tiered PTO accrual (1 hour for every 30 hours worked per NY State law)
• Sick Time (up to 56 hours of paid sick leave)
• Unpaid Leave (Access to 32 hours of immediate unpaid protected leave upon hire)
• Employee Assistance Program (EAP) for mental health and counseling