[Hiring] Customer Service Representative @Agilent Technologies

Role Description

As our new Customer Service Representative, you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until activation of maintenance service contracts in SAP. Your key responsibilities will be:

• Processing formal quotes and orders, where accuracy and responsiveness are critical.
• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
• Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
• Identifying and communicating process improvement opportunities to management.
• Performing routine administrative customer service duties using prescribed procedures.

Qualifications

• Excellent written and verbal communication in English and Native German.
• Time management, multitasking, and effective prioritization in a fast-paced environment.
• Demonstrated customer service focus.
• Strong computer and systems skills, including accurate data entry.
• Ability to work cohesively with diverse teams and communicate.
• Strong problem-solving skills.
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• MS Office experience with emphasis on Excel. SAP/CRM experience preferred.

Benefits

• A role among passionate colleagues, in a growth-oriented and inclusive environment.
• Career development opportunities in an international company.
• Competitive compensation and benefits package.
• Permanent contract in a fast-growing global company.
• Company pension scheme.
• Private health care.

Additional Details

• This job has a full-time weekly schedule. It includes the option to work remotely.
• Travel Required: No.
• Shift: Day.
• Duration: No End Date.
• Job Function: Customer Service.