[Hiring] Customer Success Manager @Hotel Res Bot UG UG

Role Description

This is a client success role focused on helping hotel reservation and group sales teams adopt new ways of working, integrate our system into their daily operations, and build long-term, trusted relationships.

• Act as the main point of contact for your clients.
• Ensure the system becomes part of their day-to-day workflow, particularly in managing and responding to inbound emails, enquiries, and group requests.
• Drive real usage and long-term value in operational environments — not sales and not technical implementation.
• Understand how hotels operate, especially reservation or sales departments.
• Be comfortable working with hotel systems and communication workflows.

Qualifications

• 2–3 years experience in hotel reservations department, OR group sales department, OR front office with strong email handling responsibility.
• Strong understanding of how hotel reservation and group email workflows operate in practice.
• Fluent in German (C1 / business level – required).
• Fluent in English (required).
• Spanish is a plus, but not required.

Requirements

• Able to communicate clearly with both operational teams (e.g. reservations, group sales) and senior hotel or HQ management.
• Comfortable proactively engaging with clients via email, phone, or online calls.
• Able to help align day-to-day usage with longer-term operational goals.
• Understanding of hotel systems such as PMS, booking engines, and channel managers (basic understanding).
• Comfortable learning and working with digital tools used for client management and reporting.
• Previous experience in project coordination or project management, or relevant training/certification, is a plus.
• Works independently and takes responsibility for outcomes.
• Structured, reliable, and proactive.
• Identifies issues early and acts before escalation is needed.

Benefits

• 100% remote work environment.
• Flexible working hours.
• Flat hierarchy and direct access to decision-makers.
• Supportive international team culture.
• Opportunity to grow with a fast-growing company.
• Company-provided equipment (Laptop + screen + keyboard + mouse).

How to Apply

Please send your CV and a short cover letter explaining:

• Your experience in hotel reservations or group sales.
• Your experience handling high volumes of guest or group emails.
• Why you are interested in hotel communication automation and operational improvement.
• Your language skills and eligibility to work in Spain or Portugal.

Please send applications to: [email protected]

Equal Opportunity Statement

Hotel Res Bot is an equal opportunity employer. We value diversity and are committed to creating a respectful, inclusive, and collaborative environment for all employees.