[Hiring] Senior Customer Success Manager @n8n

Role Description

As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI.

• Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal.
• Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders.
• Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives.
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes.
• Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value.
• Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations.
• Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact.
• Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience.
• Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team.

Qualifications

• German native speaker with fluent business English, based in Europe (Germany ideal; willing to travel to customers).
• Senior Enterprise Customer Success experience, owning a small, strategic book of enterprise SaaS customers.
• Revenue ownership with a track record of renewals and growth.
• Technical acumen, able to engage with IT/engineering stakeholders.
• DACH enterprise experience, having worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail).
• Commercial acumen & value mindset, translating product usage into measurable outcomes.
• Account strategy & operational rigor, building account plans and keeping stakeholders aligned.
• Senior stakeholder management, known for building durable, high-trust relationships.
• Builder mindset, enjoying ownership and impact in fast-changing environments.

Requirements

• Automation + AI curiosity, with experience using automation/AI tools.
• Familiarity with n8n or similar tools, aiding in faster ramp-up.
• Startup/scale-up experience, thriving in high-growth environments.
• Technical or STEM education, with a degree or equivalent training in a technical field.
• Multi-region experience, having worked with global enterprise accounts across EMEA/US time zones.

Benefits

• Competitive compensation – fair and attractive pay.
• Ownership – equity in n8n.
• Work/life balance – 30 days of vacation in Europe, 20 vacation days in the US.
• Health & wellness – benefits according to local country norms in Europe; multiple medical plans in the US.
• Future planning – pension contributions in Europe; 401(k) retirement plan in the US.
• Financial security – company-paid disability insurance and life insurance.
• Career growth – €1K per year for courses, books, events, or coaching.
• A passionate team – regular hackathons to showcase product creativity.
• Remote-first – team works remotely across Europe with regular off-sites.
• Giving back – $100 per month to support open source projects.
• Transparency – clear visibility into company operations and performance.