[Hiring] Customer Service Representative @Facility Transport Solutions

Role Description

We're seeking a skilled and friendly Remote Customer Service Representative to handle inbound calls from our customers. This role is critical in ensuring smooth operations and maintaining our high standards of customer satisfaction.

Key Responsibilities

• Answer inbound phone calls from customers
• Book transportation trips
• Provide estimated time of arrival (ETA) information
• Address customer inquiries and concerns
• Maintain accurate records of all customer interactions
• Collaborate with dispatch and drivers to ensure efficient service

Qualifications

• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Proficiency in computer use and data entry
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience preferred
• Familiarity with medical terminology and NEMT a plus

Requirements

• Personal computer with reliable internet connection
• Headset for clear audio communication

Hours and Location

• Monday to Friday
• Core hours: 8:00 AM to 4:00 PM EST (minimum)
• Possibility for flexible shifts, including later hours (e.g., 12:00 PM to 8:00 PM EST)
• 100% remote position - can be located anywhere in the United States

Benefits

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Referral program
• Work from home

Job Types

• Full-time
• Part-time
• Contract

Pay

• $13.00 - $17.00 per hour
• Expected hours: 25 – 40 per week

Shift

• Day shift
• Evening shift
• Morning shift

Weekly Day Range

• Monday to Friday

Work Setting

• Remote