[Hiring] Customer Service Representative @Morley

Role Description

Location: Remote – Michigan residents

Work from home in a remote, structured contact center role supporting one of the world’s most well-known automotive brands. You’ll act as a liaison between car owners and the dealership service team to assist with after-sales concerns. This role runs at a high pace. You’ll be in a call queue for most of your shift, following defined steps and documenting each interaction. You’ll do best if you like routine, clear expectations and staying focused through consistent customer conversations. Automotive knowledge isn’t required.

What to Expect Day-to-Day

• Steady call volume: You’ll take calls consistently throughout the day. Downtime between calls is limited.
• Emotionally demanding moments: You’ll support customers through a range of feelings, questions and situations, bringing patience, empathy and professionalism to every interaction.
• Monitored environment: Calls may be recorded, and work is monitored for quality and compliance.
• Repetitive by design: You’ll have similar conversations many times throughout the day and follow the same process repeatedly.
• Set schedules: Schedules are assigned and flexibility is limited. This role is best suited for someone who values consistency and reliability. Schedules change each quarter based off of performance and/or business needs within our hours of operation.
• Multitask during calls: While on the phone, you’ll need to access and navigate multiple systems and resources to research requests and resolve cases.
• Documentation is part of the work: You’ll research and record details accurately during and after each contact.
• Multiple channels: Phone is the primary channel, with chat, email and other communications used as needed.

People who tend to do well in this role stay steady, patient and emotionally regulated over time, even when the work is repetitive and the pace is fast.

What You’ll Do

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions.

Qualifications

• Excellent written and verbal communication.
• Empathy and dependability.
• Able to efficiently multitask.
• Comfort using a computer and the web (you’ll switch between systems and browser tabs throughout the day).
• Comfortable using AI tools and resources.
• Typing speed of at least 25 words per minute.

Requirements

• Must have the ability to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers).
• Availability to work shifts within our hours of operation: Monday-Saturday, 8 a.m. - 9 p.m. Eastern time.
• Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter.

Remote Work Requirements

• This is a remote role, but it’s still a structured contact center environment. Your setup has to support uninterrupted work.
• Michigan resident.
• Secluded, distraction-free workspace.
• Internet requirements: High-speed internet from a wired provider (cable or fiber).
• Your computer must be physically connected to your modem/router using an Ethernet cable.
• Wireless, 5G and satellite internet aren’t supported.

Benefits

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning (including wills).