[Hiring] Customer Service Representative @Higher Ground IHS

Role Description

We are building a growing remote customer service team and are looking for dependable, professional individuals in Ohio who want the flexibility of working from home. As a Remote Customer Service Representative, you will provide professional customer support through inbound and/or outbound customer interactions depending on the client program you are assigned to.

This is a great opportunity for someone who has customer service, call center, sales, appointment-setting, hospitality, administrative, or similar experience — but motivated individuals who are new to remote customer service are also encouraged to apply.

What You'll Do

• Handle customer calls professionally and efficiently
• Provide accurate information and resolve customer questions
• Follow client procedures and quality standards
• Document customer interactions accurately
• Maintain reliable attendance and scheduled availability
• Protect customer information and maintain confidentiality
• Participate in required training and certification
• Maintain a professional work-from-home environment

Qualifications

• Located in Ohio
• Strong verbal and written communication skills
• Reliable and dependable
• Professional telephone presence
• Comfortable using a computer and navigating multiple applications
• Quiet, distraction-free workspace
• Reliable high-speed internet
• Ability to successfully complete required screening and training
• Customer service or call center experience is a plus, but not required

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Work-from-home opportunity
• Flexible scheduling opportunities
• Training and onboarding support
• Opportunity to develop professional customer-service and remote-work experience
• Opportunity for additional hours as client program availability allows
• Performance-based growth opportunities

Important Information

This is an independent contractor opportunity, not a traditional employee position. Selected candidates will be required to complete the applicable registration, screening, training, and certification requirements before beginning client servicing. Our team will help guide you through the process and explain the requirements during onboarding.

If you're dependable, communicate well, and are ready to build experience working remotely, we'd like to hear from you. This is a remote position.