[Hiring] Customer Service Representative @Aaron Plumbing INC

Role Description

Aaron Services is looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position. You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential.

• Respond to incoming customer contacts by phone, email, and text
• Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
• Gather and accurately record customer, property, and service information
• Communicate clearly and professionally throughout the scheduling process
• Convey messages and important information to technicians, managers, and other team members
• Maintain accurate customer records
• Assist with other administrative work as needed
• Help ensure every customer receives friendly, responsive service

Qualifications

• Highly professional and friendly verbal and written communication skills
• A genuine desire to help and book customers
• Dependability and the ability to work scheduled shifts independently
• Strong attention to detail and organizational skills
• Comfort managing calls, emails, texts, and multiple tasks
• A calm, pleasant, and solution-oriented approach
• The ability to learn new software, processes, and service information

Requirements

• The employee must be located in and perform all work from within Georgia.
• During scheduled hours, the employee must work from a quiet, distraction-free workspace.
• Reliable high-speed internet and a dependable computer setup are required.

Preferred Experience

• Customer service or dispatch experience with a plumbing or HVAC company
• Experience using ServiceTitan
• Experience with Google Chat, Google Docs, or other Google products

Benefits

• Paid time off
• Training & development

Schedule

• Friday: 8:30 a.m.–4:30 p.m.
• Saturday: 7:30 a.m.–2:30 p.m.
• Sunday: 7:30 a.m.–2:30 p.m.
• Additional hours may be available based on company needs and employee availability.