[Hiring] Customer Service Patient Representative @MLM Hearing

Role Description

Help change lives while continuing your career as an Outbound Customer Service Representative! Are you energized by connecting with people, overcoming challenges, and helping others take the first step toward better Hearing Health? Join our growing Contact Center team, where you'll play a vital role in connecting patients with hearing healthcare services that can significantly improve their quality of life.

This is an excellent opportunity for motivated professionals with outbound calling, appointment setting, sales, or customer service experience who thrive in a fast-paced environment and enjoy exceeding goals.

If you're motivated by helping people, enjoy achieving goals, and want to be part of a team that makes a real difference in patients' lives, we'd love to hear from you.

What You'll Do

• Connect with prospective patients through outbound calls and help schedule appointments.
• Engage warm and new leads using established call guides and best practices.
• Build rapport, identify patient needs, and confidently overcome concerns or objections.
• Accurately document patient information within our CRM system.
• Maintain a high level of professionalism, empathy, and customer service on every interaction.
• Collaborate closely with hearing care professionals and clinic teams to ensure a positive patient experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Contribute ideas and support initiatives that improve team performance and patient satisfaction.

Qualifications

• Minimum 6 months of call center, inside sales, appointment setting, or related experience.
• Demonstrated track record of meeting or exceeding performance goals.
• Experience handling objections and converting opportunities into appointments preferred.
• High level of computer proficiency and data entry accuracy.
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers.
• High proficiency with written correspondence.
• Strong problem-solving and organizational skills.
• Self-sufficient and passionate about success.

Requirements

• Proven success in outbound calling, appointment setting, inside sales, or retention roles.
• Comfortable making high-volume outbound calls (150+ daily).
• Strong communication skills and a confident, professional phone presence.
• Ability to build trust quickly and guide conversations toward positive outcomes.
• Resilient, goal-oriented, and motivated by achieving results.
• Coachable and eager to learn new skills and best practices.
• Strong time management, organizational, and multitasking abilities.
• Proficiency with CRM systems and Microsoft Office applications.
• A positive attitude and commitment to being a supportive team member.
• A desire to succeed in a team environment.
• Positive attitude and receptive to coaching.

Benefits

• Competitive base pay plus uncapped commission opportunities.
• Meaningful work helping patients access life-changing hearing care.
• Comprehensive training and ongoing coaching.
• Supportive, team-oriented culture.
• Opportunities for growth and career advancement.
• Stable, full-time schedule with a growing organization.

Schedule

• Full-time, 40 hours per week.
• Monday through Friday between 8:00 AM and 8:00 PM.
• Every other Saturday required.
• One weekday off during Saturday work weeks.

Compensation

$17.00 - $24.00 an hour (depending on location) + Monthly Commission Incentive.

Remote

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching.
• Health, dental, and vision insurance.
• Life insurance - employer paid.
• Option to purchase additional life insurance - AD&D.
• Critical Illness.
• Hospital Indemnity.
• STD & LTD.
• Paid time off.
• Employee discounts.
• Legal Insurance.
• Pet Insurance.