[Hiring] Customer Service Operations Coordinator @Cloverleaf Care

Role Description

Cloverleaf Care has an immediate opening for a Customer Service Operations Coordinator with 3+ years experience as a Customer Service Representative for our Operations group. This is a remote position located in Kenya - any part of Kenya. You will be working the US day shift (7:30PM - 4:30AM EAT, M-F). This is a work from home position.

Job Duties

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer's brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company's standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

Qualifications

• 3+ years experience in a Customer Service Representative role.
• Exceptional communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets and web applications is a MUST.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Strong work ethic, respectful and a professional attitude towards work.

Benefits

• Permanent work from home (WFH) in a positive, friendly and fun work environment!
• Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination.
• Training in US healthcare operations and remote service delivery.
• Supportive remote team environment with 10+ years of remote work experience.
• Recognition and performance incentives from management.