[Hiring] Customer Service & Operations Coordinator @Virtual Coworker

Role Description

• Manage calendars, appointments, and scheduling.
• Organise and coordinate Deliveries, Installations, and Service call-outs.
• Prepare reports and administrative documents.
• Handle internal and external requests and enquiries.
• Enter and manage sales orders accurately and efficiently.
• Assist with preparing and sending customer quotations.
• Follow up quotations and provide additional information when required.
• Create and process purchase orders.
• Coordinate with Warehouse Team to ensure timely delivery of goods and services.
• Generate and process customer invoices.

Qualifications

• Experience in administrative support roles.
• Proficient in using order management systems.
• Strong communication skills.
• Ability to manage multiple tasks and priorities.

Requirements

• Confirm receipt of customer orders.
• Request any additional information required to process orders.
• Enter customer orders into Tall Emu accurately and efficiently.
• Assign orders to the appropriate team members.
• Release orders into production.
• Update notes, order statuses, and customer information within company systems.
• Monitor order progress through production.
• Ensure orders are processed accurately and within required timeframes.
• Liaise with internal teams regarding order status, production schedules, and customer requirements.
• Maintain accurate order records and documentation.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.

Company Description

We are a leading company in our industry, committed to providing exceptional service and quality products to our customers.